Consumer Corner
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Providers must maintain consistent quality and are prohibited from discontinuing service while a dispute is under review
Operators are required to maintain a Service Level Agreement (SLA) with customers and keep a record of all complaint slips.
Providers must give at least one month’s notice to subscribers before any planned service disconnection.
NetCom Bhutan Limited (NBL) is the only Multi Service Operator (MSO) in Bhutan.
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